Shipping policy

We ship all packages environmentally friendly with DHL GoGreen

Shipping costs

Germany

4,95 €

free shipping from 39€ order value

European Union

9,95 €

free shipping from 100€ order value

Switzerland

Shipping costs: 18,95€ 

free shipping from 100€ order value

Global

29,00 €

free shipping from 150€ order value

All prices incl. 19 % VAT

Return

You have the possibility to return your order free of charge up to 14 days after receipt of the goods. Please note that this only applies to unopened, complete and unused items.

The legal right of withdrawal is not affected.

We offer free return shipping with DHL GoGreen. For your return you can create the return label here: Register for DHL Online Returns.

Then simply print out the return label, stick it on the shipping box and post it at your nearest DHL store.

Please note that you are responsible for the costs of a return shipment to us, unless it is made with DHL.

The processing of a return can take up to one week. Occasionally there may be delays.

The invoice amount including shipping costs will be refunded to you in the same way as it was received by us.

Non-deliverable orders

We reserve the right to retain the costs for outward and return shipping for orders that cannot be delivered repeatedly due to the absence of the recipient or incorrect delivery address through no fault of our own. For parcels within Germany, we charge €5 per outward and return shipment (€10 in total). For orders to other EU countries, we charge €15 per return shipment (€30 in total). For international orders outside Europe, we charge €29 per return shipment (€58 in total). Please make sure that you select a drop-off order or a suitable delivery date via your shipment tracking if you are unable to accept the parcel in person.